Support - Data Recovery

We can help

24/7/365 Support
1-888-323-4678
support@adhost.com

Do you offer backup service for colocated servers?

Adhost offers business class online backup service for our colocated, cloud and dedicated server clients. Data is encrypted using AES-256 encryption before it's transmitted to a world-class infrastructure on the East coast. Learn more.

How often do you back up files on your shared hosting servers?

All shared hosting servers are backed up Sunday thru Friday - 6 nights a week.

How far back do you keep shared hosting backups?

We keep daily backups for approximately 3 weeks, and a tape is archived on the first of every month.

At what point are shared hosting backups stored on tape or other media?

Every night a backup is completed onto tape and stored off-site. We also have a backup on hard drives that rotates every three days.

Can you retrieve a single page or do you have to retrieve the entire site?

We can do either.

What is the cost for retrieving lost content?

If we only go back at most three days, the cost is $25 per incident. If we have to go back to tape (four days or more), the cost is $75 per incident. Per incident means: if you ask us to only retrieve a file, you will be charged. If you decide later that it was not the correct file and you want another file(s) or you want the whole site retrieved, then you will be charged again and the fee is dependent on if we pull from hard drive or tape.

What is the turn-around time for retrieving lost content?

On business days, Monday-Friday 6am - 7pm PST, we will retrieve the files the same day, typically within 3-4 hours. If it is after hours, Monday-Friday our webmaster rates of $150 per hour will be charged. Weekend rates are $300 per hour.