Support - Email FAQ

How do I get an email account?

Your Adhost web hosting account includes email accounts. To set up an email account you will need to log in to your Adhost Client Login portal. For more information on how do this, visit the Client Login Email Manager support pages.

How do I set up my email?

You will need an email client to check your email. For more information on how to configure your email client please see our email support site.

How big of an attachment can someone send me?

The maximum message size is 25 MB, which includes any attachments plus the email message itself.

If your attachment and message is greater than 25 MB then we recommend that you FTP your attachment to your Web site and send the link in the email message where your recipients can then download the file.

This will make it much easier and quicker not only for you to send the message but also for your recipients to receive the email message. Your recipients will be able to download the file faster too.
It not only places a lesser strain on our mail server but all the other mail servers for each of your recipients.
More efficient for your dialup recipients.

Is my mail accessible from the web?

If you use an Adhost mailbox, you can check your email using webmail.adhost.com. For more information on webmail, please see our Email support site.

How do I change my email password?

You can change your password within your Adhost Client Login or by contacting support at support@adhost.com or by phone at 206-404-9500.

What is the maximum number of email recipients I can send to?

The maximum number of recipients allowed in one email message is 100. If you need to email the same message to more than 100 email addresses at one time we recommend our Email Marketing Manager (EMM) service. This will reduce the likelihood that you are using our mail server for spamming purpose.

I logged into WebMail but I can't see any of my emails?

The reason you're not able to view any emails in WebMail might be that your
email client is configured to download all of the emails off of our server.  This
is the default behavior of the POP3 protocol.  You have two options in how you can
leave a copy of your emails on the server.

The first method is to have your email client leave a copy of the messages on the server.
Please note that this method some times has issues as the POP3 protocol was not
designed for this functionality. Every once in a while the email client's
internal cache that keeps track of which messages have been downloaded and
which haven't been downloaded in your email client becomes corrupt and may cause all of the
messages to be downloaded again.

The second method is to switch the account type (or create a new account in your
email client) that utilizes the IMAP protocol.  If you use Outlook with IMAP there
is one caveat that you need to be made aware of: Outlook does not play nice with
deleted or Sent messages and requires additional work.  Below is a link explaining
the Deleted items issue: http://office.microsoft.com/en-us/outlook-help/purge-imap-items-marked-for-deletion-HP010080420.aspx