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Phones and Data Center Online
Posted in Company NewsPower has been restored to the Adhost East Data Center and all customer systems should be back on line at this time. We have performed a visual inspection of all systems in the data center and all appear to be operational. If you are experiencing any issues accessing your site or services, please contact us immediately at support@adhost.com and use the Subject “SERVICES DOWN”. We will expedite these requests.
We will be working with the building on an official post mortem of the event that we will make available to our customers. We sincerely apologize for the duration and effect of this event.
Regards,
Michael Smith
Chief Technical Officer - Adhost Internet
posted by Mike Smith 5:15 am July 4, 2009permalink | digg this | technorati
Fisher Plaza East Power Restored
Posted in Company NewsFisher Plaza East is now running on temporary power. We are beginning to power on colocated servers in our East data center. We have staff on site to provide any remote-hands assistance for colocated clients who may need help bringing equipment back on line.
Our phone system is still not operational. Please continue to send mail to support@adhost.com and we will process requests as quickly as possible.
posted by Mike Smith 3:19 ampermalink | digg this | technorati
Data Center Update 11 PM
Posted in Company NewsFisher Building engineers are continuing to work to restore power. Unfortunately, as with any large outage, there are many contingencies that are discovered only through the restoration process. As such, the restoration time line has been increased several times during the course of the event.
At this point we are antcipating to be restored in +/- 2 hours. The process of bypassing the affected electrical components is almost complete and we are hoping that the turn up will go smoothly. We will either update you with any modifications to the time line or, hopefully, advise you once power has been restored to Adhost East data center.
Our phone system is still not operational at this time. Until the phones are restored, please use support@adhost.com to contact us with any questions or concerns. We are fully staffed and will respond to all inquiries. Please be patient if we don’t respond immediately; we are working through all of the tickets in the queue as quickly as we can.
Adhost staff will be on site until and after power has been restored to the data center. If you need remote-hands assistance to restore your equipment to service, please send an email to support@adhost.com with specific instructions. We will have engineers on site that can perform most start up tasks on your behalf.
Our sincere apologies for the extended outage.
posted by Mike Smith 10:59 pm July 3, 2009permalink | digg this | technorati
East Data Center Update
Posted in Company NewsAround noon today Fisher Plaza brought in two 2 megawatt Catepillar generators. Fisher maintenance and electrical teams are continuing to work on restoring power to Fisher Plaza East. Reports from Fisher are that it could be another 4 to 6 hours before power is restored to the building.
For our colocation clients, when power is restored, we will have staff on site to provide any remote-hands assistance you may need to bring your equipment back on line. Our phone system will also be operational once power is restored. In the meantime, if you have any special requirements or require special assistance you may send mail to support@adhost.com.
We apoligize for the extent of this event and appreciate your patience.
Michael Smith
Chief Technical Officer
Adhost Internet, LLC
permalink | digg this | technorati
Plaza East Upate
Posted in Company NewsWe have been advised by the building engineering team that they anticipate restoring power to the Plaza East building in plus or minus 4 hours. We sincerely hope this is an accurate number and, if not, we will let you know as soon as we receive new information from the engineers.
When power is restored, we will have staff on site to provide any remote-hands assistance you may need to bring your equipment back on line. Our phone system will also be operational once power is restored. As such, if you have any special requirements or require special assistance you may send mail to support@adhost.com or call 206-404-9500.
We anticipate a large volume of requests. Please be patient if you have difficulty reaching someone at Adhost. We have brought in a full complement of staff and we will address any and all issues that may arise.
Regards,
Michael Smith
Chief Technical Officer
Adhost Internet, LLC
permalink | digg this | technorati
Fisher Plaza East Power Event
Posted in Company NewsBeginning at approximately 11:18 PM on July 2nd and continuing through the present time, Fisher Plaza experienced a significant power event that required all power systems including street power, UPS, and generator power to be completely shut down in Plaza East. The event is ongoing and, at this point, we do not have a ETA for service restoration. Please note that Adhost’s Plaza West facility is not affected by this event.
The Adhost phone system is not operational as a result of this event, but we are fully staffed and responding to emails sent to support@adhost.com . Until further notice this will be the only conduit for communicating with Adhost. Please be patient with any requests sent into the Support email. We will process all requests as quickly as we can and we promise to answer every query.
If you have specific needs for assistance for powering up your devices, please send email to Support with specific instructions. We will do our best to accommodate your requirements.
We apologize for the nature and extent of this event and are doing everything possible to restore service as quickly as possible. Please send all questions and concerns to support@adhost.com.
Sincerely,
Michael Smith
Chief Technical Officer
Adhost Internet, LLC
permalink | digg this | technorati
IPv6 Web Hosting
Posted in Company NewsAdhost is pleased to offer dual stack IPv6/IPv4 hosting in our Unix Farm architecture. This means you get the same reliability, redundancy and resiliency with your IPv6-enabled site as you do with your present site. Any site on our Unix farm can be IPv6 enabled upon request at no additional cost to you.
IPv6 is also now available to all of our colocation customers as a complimentary service, and we can help you configure your systems for IPv6 if you require assistance.
Learn more about IPv6.
posted by Mike Smith 3:40 pm June 3, 2009permalink | digg this | technorati
Adhost Webinar: Email Marketing 101
Posted in Company NewsLearn why email needs to be an important part of your marketing strategy and how to get started. The webinar: Email Marketing 101: Using email to build revenue and customer loyalty is over, but you can download the recording. The presenter is Terry Miller, Managing Partner of CRM Group, and he provides insightful an seminar to help you understand what email marketing could mean to your business and how to do it right.
In one hour, learn how to leverage the power of email marketing to nurture and qualify leads, speed up sales and increase revenues. According to the Direct Marketing Association, email boasts an ROI that is 125% better than other forms of online marketing and a whopping 300% better than other direct marketing activities. If you haven’t made the decision to add email to your marketing mix or if you have made the decision but are unsure of how to get started, this is the Webinar for you. You’ll learn:
- Why email should be an important part of your marketing strategy, particularly in these difficult economic times
- Industry trends and benchmarks to help you understand the ROI you should expect
- The different types of email programs and the benefits of each
- Eight key components you must consider in order to develop an effective email marketing strategy
- Best practices that you can leverage in your own efforts from real case studies
- And more
Download the recording today.
posted by Amy R 2:37 pm May 5, 2009permalink | digg this | technorati
Email Marketing Manager Upgraded
Posted in Company NewsWe’re please to announce that our Email Marketing Manager (EMM) platform was recently upgraded. Existing clients will no doubt notice these improvements:
- Second dedicated database server - provides increased performance through better database communication.
- EMM realms operate on separate IP addresses - prevents the blocking of one realm affecting other EMM users.
- Spam reduction - the Content Analysis routines use Spam Assassin filtering to reduce the likelihood of messages being flagged as spam.
- Throttling of messages - messages can be metered to reduce instances of being blocked by ISPs.
- Quick reporting - enhanced report for opens, clicks, unsubscribes, hard bounces, soft bounces, and event stats.
- HTML Design View (WYSIWYG) improvements - simplifies working with HTML design.
- New video tutorials - located in the documentation menu.
- Revised Help Guide - available with the new version.
If you’re a current EMM client, your accounts is upgraded and ready to go with these enhancements. If you want to get started with email marketing, visit our Email Marketing Manager pages or contact Adhost Sales at 1-888-234-6781.
posted by Amy R 12:06 pm April 21, 2009permalink | digg this | technorati
Spring Web Hosting Special
Posted in Company NewsTo celebrate the longer, warmer days of spring, we’re offering a Spring Web Hosting Special. We’ll waive the set up fee and first month of hosting on any of our shared hosting packages – be sure to check out our new data transfer and storage limits. Or if you need the flexibility of your own server, take a look at our dedicated server specials.
Mention this special when you email or call our Sales department at 1-888-234-6781.
posted by Amy R 2:16 pm April 2, 2009permalink | digg this | technorati
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